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Feedback on the Model Health System

We're always looking for ways to improve the Model Health System suite of tools and make them more useful.

Find out more about the Model Health System and our metrics in the knowledge base.

Go to to register or log in to the Model Health System, Model Ambulance, Model Mental Health Trust, Model Community Health Trust and Model Hospital areas. 

To get in touch please contact our dedicated support team at

Knowledge Base

  1. About 

    1. Introduction to the Model Health System
    2. Who can access the Model Health System?
    3. Terms of use and privacy policy
    4. How metrics are developed
    5. GIRFT - Getting It Right First Time
  2. Major updates 

    1. Explaining opportunities
  3. Ambassador programme 

    1. Become a Model Ambassador
    2. Current Ambassador vacancies
  4. Case studies 

    1. Northumbria Healthcare NHS Foundation Trust case study
    2. Kettering General Hospital NHS Foundation Trust case study
    3. University Hospitals of Leicester NHS Trust case study

    1. Bookmark or save metrics
  6. Data and calculations 

    1. Staff cost per WAU: trust level and individual clinical service lines
    2. Market Forces Factor (MFF)
    3. Sources of data
    4. Cost per WAU (weighted activity unit)
    5. Data suppressed or not available
  7. Download or export 

    1. Download or export data
  8. Estates and Facilities 

    1. Estates and Facilities benchmarks
    2. NHS Estates Team Collaboration Hub
  9. Managing your account 

    1. Apply to access the Model Health System
    2. Update my details including name, email and organisation
    3. Reset or change my password
    4. Permission issues on the Model Health System
  10. Mental Health & Community Health  

    1. Model Mental Health and Model Community Health: introduction
    2. Allocating activity to service lines (mental health)
    3. 'Data not available' for mental health and community health metrics
    4. Data updates for mental health and community health services
    5. Trust displaying as an outlier (mental health and community health)
  11. Mergers and new organisations 

    1. Merged trusts
  12. Navigating and interpreting 

    1. Switching from provider to system view
    2. Switching between trusts or to the system view
    3. Spotlight on Theatres
    4. Webinar Q&A 7 June 2022
    5. Coffee with team Q&A 28 April 2022
  13. Opportunities 

    1. Opportunities
    2. Opportunities: equivalent units of clinical output or numbers of staff
  14. Opportunity scanner 

    1. Cost per WAU breakdown chart (Model Health System opportunity scanner)
    2. Quality Efficiency Deficit (QED) chart (Model Health System opportunity scanner)
    3. Monthly expenditure chart (opportunity scanner)
  15. Pathology 

    1. The Pathology peer group
    2. Details of pathology joint ventures
    3. Viewing pathology data as part of a joint venture or consortium
  16. Peer lists and choosing peers 

    1. Choosing appropriate peers
    2. Create a peer list
    3. Recommended peers
    4. Integrated Care Board peers
    5. Trust peers
  17. The WAU 

    1. The Weighted Activity Unit (WAU)
    2. Annual adjustments to the WAU
    3. Methodology for calculating cost per WAU
    4. About Hospital Episode Statistics Weighted Activity Units (HES WAU) (In-Year Cost Per WAU)
  18. All articles 

    1. Introduction to the Model Health System
    2. Choosing appropriate peers
    3. The Weighted Activity Unit (WAU)
    4. Estates and Facilities benchmarks
    5. Apply to access the Model Health System
    82 articles 

Feedback and Knowledge Base