webinars walk through the model hospital data?
If you watch this film from 1:40 to 8:48 it gives an overview of the Model Health System.
Is there going to be the ability
to look at imaging data by network?
We do have some pathology networks, so yes, it is possible. Please contact the email@example.com and we can look into this for you.
How can we query the data if we
think it’s incorrect?
Please contact the firstname.lastname@example.org
I work for East of England
Ambulance Trust which covers many Integrated Care Systems (ICS). We would like
to use the Model Hospital to see how the acutes and CPFD are doing and how this
interacts with our work. How can we pick a region?
Model Health System goes to the System view (pink), not specifically for Ambulance, but we have, for some of the metrics; particularly around the pathway improvement, built a standalone tableau dashboard which aggregates the data at regional level. We have a proof of concept version of the Model Hospital in regional view which we are assessing on at the moment.
People who live near county
borders could live in one county and receive their healthcare in another. So
having a person’s postcode may not determine where they are getting their
We probably need to do some user research on if we need to tweak the product to fit people’s needs – do we go on resident postcode, or on where they were treated? Could we have a CCG population view and a provider view as well?
Can we have more time between
being asked to submit and the deadline to submit, and more guidance on the
changes? We were offered guidance, but this was a week before we were due to
submit so the turnaround time was too tight
Can you contact email@example.com and we can look into this.
I would like the ability to
download data for multiple time periods.
We are looking into enabling more flexibility in the download feature, so will feed this in.
The Top 10 Medicines Savings has
stopped since July.
The process for collecting this data is currently being redesigned, so the update will be coming soon.
any update to Digital Maturity index info – the most recent appears to be 2017.
No, there aren’t any updated ones. The Data Maturity Quality Index also needs updating and has been delayed due to Covid. We do have a cyber security compartment which is really locked down for Chief Information Officers which you could apply for access to.
there was a national survey around electronic patient records. Do you know the
There are some areas we do have data for. Eg the Patient Level Cost Data – we know all the organisations that are on there. If you send a link to the survey to the helpdesk – firstname.lastname@example.org we can find out if the data is available. If we can get the data, we can publish it.
System is still very much based on 'Model Hospital'. Is there a plan to balance
this to better include mental health, Community, Ambulance, Primary Care, etc.
For example, where are the ambulance response times? Where’s the pressure on
health visiting? Mental health beds? People need to access something simple to
get the whole complete picture. If the information isn’t there, people won’t
think about it.
We do have the Model Health System, Model Community, Model Ambulance. Some of the elements have come through such as community mental health. Ambulance hasn’t yet. We are looking at pathway-based metrics; can we join up all the parts of a pathway and show them within the product that we have?
log in page can you make it clear that the Model Health System is primarily
focused on acute, and these things are coming. This would create interest for
people to want to know more.
We were looking at personalising the home pages and making them more customisable for people.
be an idea to commission some psychology-based user testing to find out how
people are using the product, which will help you in developing it.
Pauline Smith - We have a team of people in the Leadership Academy who work at understanding the psychology of learning and could do some work around this too.
you ensure the trusts are linking in with their ambassadors and submitting
their data in a uniform way to ensure it is accurate when comparing against
We do engage and encourage people to get the right data in, but we are reliant on the people collecting the data. We don’t have the resources to go into every organisation and audit their data. Sometimes when organisations realise they are an outlier because of incorrect data, this will nudge them to change their collection process.
my trust’s Ambassadors?
Scroll down to the bottom of the page in the Model Hospital view (blue) and there is a button saying ‘Contact your Model Ambassador’. If your trust doesn’t have this button, there is no Ambassador in that role at present.
theatre measures are updated so regularly, I often miss a reported result.
Whilst I know there is a download that can pick up historic data on the front
sheet of all specialties, this is system only and does not include the trusts
within the system. How do I get the historic results for systems on these
Within the Model Hospital view (blue), not the Model Health System (pink). Select your metric, and change the chart to a line chart, rather than variation chart.
Most of the measurable metrics under my portfolio
come from the staff survey automatically. Are there other mechanisms with the
system that we could record other areas of our work, for example TINS, OD
Not at present, but we are looking to add functionality to comment on charts, such as SPCS.
and Medway, lots of our patients go into London for treatment, it would be good
to be able to access data for whole patient pathway.
Pathway views are something we are currently looking into.
download medicines secondary care spend as values on the system? I can only
download as a graph/trendline chart at present, when selected as a table it
only downloads one month but need the trend data over 3 years?
It’s not currently possible to download data for multiple time periods in MHS. We are considering how we might extend the MHS download capability as part of the product roadmap discussions. You can look at trends by changing the chart type to line chart in the interactive charts.
Is Model Hospital looking to
include third party data? Would that include organisations that contribute to
care like hospice/British Heart Foundation?
We are working on being able to show NHS-funded activity that is undertaken by independent sector providers. Activity that isn’t funded by the NHS is beyond the scope of this development.
I work on the National Diabetes
Programme. How will you aggregate the diabetes inpatient data up to ICS level?
Not sure yet, probably through a pathway view
have any data on New:FU ratios for Oncology & Haematology? I am trying to
model increases in FU rates due to complexity of treatments.
We don’t, but we have the new and follow ups, so you could calculate this yourself.
regarding community services be reviewed to ensure it is more relevant?
We can only present the data we have access to, which unfortunately is not much and often out of date.
the Staff Survey data uploaded for the Isle of Wight NHS Trust, the only data
being used is R1F (just our acute data). What are the plans going forward
please as we are benchmarked in the Annual national survey as 4 Trusts, Acute,
Ambulance, Community and Mental Health. R1F1, to R1F4. This may be something we
need to discuss going forward as our NQPS data is uploaded as one Trust! Is it
possible to meet to discuss at some point?
It should be in the induvial organisation pages, ie Model Ambulance
It would be great to be able to download timeline
data for each metric. Also, it would be great to be able to do it not only for
the selected ICS but also including data for all its peers.
It’s not possible to download data for multiple time periods in MHS at present. We are considering how we might extend the MHS download capability as part of the product roadmap discussions. Whatever the eventual solution, the data made available for download would have to align with the MHS information governance obligations and data access model.
in regional roles who would like oversight more than the organisation that they
are based, can you access a range of (mental health and LDA) provider data?
All of the data and metrics we have are available either in the system view, or for individual organisations. If you sign up as an organisation, you can see all others in the STP footprint.
any way we can get permission to share data in confidence with organisations we
work with, such as NICE, either 'blanket' permission or on a per-project basis?
If you are willing to sponsor the sharing and sign it off, then we can give access. You just need to fill out a form stating who needs access and for how long. Please contact email@example.com
any plans to introduce a Diabetes set of data/area?
Yes, it’s in preview at the moment, due to go live shortly.
seen different interpretations eg of radiology staffing which showed
significant variances which were not real. Sometimes need an explanation of
what should be included/excluded.
We can provide guidance – please contact firstname.lastname@example.org